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Shipping & Collection Policy

Last updated: 02 Mar 2026

At Tazuri, every collection is handcrafted in small batches using premium ingredients and finished with care. As many of our products are perishable, we ask that you review the information below before placing your order.

1. Delivery Areas

We currently deliver across Mainland United Kingdom.

At this time, we do not offer international shipping.

Certain remote postcodes (including parts of the Scottish Highlands, Northern Ireland and UK islands) may require extended delivery timeframes or additional courier charges. Where applicable, we will contact you prior to dispatch.

2. Order Processing & Dispatch

All Tazuri collections are made and assembled by hand in small batches.

  • Orders are typically dispatched within 2–4 working days, unless otherwise stated.

  • During peak periods (including Diwali and other major festivals), processing times may be extended.

  • Any seasonal pre-order deadlines or dispatch schedules will be clearly stated on the relevant product page.

Working days are Monday to Friday, excluding UK bank holidays.

3. Delivery Timeframes

Once dispatched, standard UK delivery typically takes:

  • 1–2 working days via tracked courier service.

Delivery timeframes are estimates and may be affected by courier delays, weather conditions or seasonal demand.

While we work with reliable delivery partners, we are not responsible for delays caused by third-party couriers once an order has been dispatched.

4. Risk & Damaged Parcels

Under UK consumer law, goods remain our responsibility until they are delivered to you.

If your parcel arrives damaged, please:

  • Notify us within 24 hours of delivery

  • Provide clear photographs of the outer packaging and contents

  • Retain all original packaging for inspection

Failure to report damage within this timeframe may affect our ability to investigate with the courier.

5. Handcrafted Nature

Every Tazuri collection is assembled and finished by hand.

As a result, slight variations in colour, decoration, finish or presentation may occur. Product presentation may differ subtly from images shown on our website or marketing materials, while maintaining the same composition, quality and craftsmanship.

These variations are part of the artisanal character of our creations and reflect the individuality of handcrafted luxury.

6. Perishable Goods & Storage

Our chocolates, mithai and gourmet treats are perishable.

Upon receipt, we recommend:

  • Storing products in a cool, dry place

  • Keeping items away from direct sunlight and heat

  • Following any storage guidance provided on packaging

Due to the perishable nature of our products, we cannot accept returns unless items are faulty or damaged on arrival.

We cannot be held responsible for deterioration resulting from improper storage or from parcels left unattended after delivery.

7. Warm Weather Notice

Our chocolates and confections are crafted using premium ingredients that may be sensitive to warm temperatures.

Although we package each order with care, temperature fluctuations during transit or after delivery are beyond our control. Softening, blooming or minor textural changes may occur in warmer conditions without affecting taste or quality.

We strongly recommend:

  • Ensuring someone is available to receive the parcel at delivery

  • Avoiding parcels being left outdoors or in direct sunlight

  • Promptly storing items in a cool, dry place

We cannot accept liability for heat-related changes once delivery has been completed.

8. Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate delivery details at checkout.

If:

  • An incorrect address is supplied

  • Delivery is refused

  • No one is available to receive the parcel

Additional redelivery charges may apply.

We cannot offer refunds for orders undelivered due to incorrect or incomplete information provided at checkout.

9. Collection Orders (Free)

We offer complimentary collection from designated locations during specified time windows.

Collection dates and time slots will be confirmed at checkout or via email.

Please ensure you attend within your allocated collection window. Due to the perishable nature of our products:

  • Orders not collected within the confirmed timeframe may be discarded.

  • Uncollected orders are not eligible for refund.

We are unable to guarantee availability outside confirmed collection times.

10. Seasonal & Festival Orders

During peak seasonal periods (including Diwali), specific:

  • Cut-off dates

  • Dispatch schedules

  • Collection windows

Will be clearly communicated.

As production is carefully scheduled in advance, seasonal orders may not be eligible for cancellation once preparation has commenced.

11. Contact

If you have any questions regarding your order, please contact:

Email: [email protected]
Phone: +44 (0) 20 8129 8806

We are always happy to assist.